Pre sale service content:

Accept customer comprehensive business consultation

Take the initiative to communicate with customers and understand the feelings and needs of customers.

Accept, coordinate and handle customer complaints and solve difficult problems of customers.

Timely feedback customer information to relevant management departments and production departments, and properly handle them.

Service content in the sale:

Provide technical consultation for marketing staff and users, confirm user needs, and provide users with a complete solution.

After-sale service content:

1. The organization of after-sales service

Under the leadership of the factory director's quality and deputy director of operations, the quality inspection department and the management office are responsible for product tracking services.

Two, the principles and contents of after-sales service:

After the product is released, all problems raised by users, whether or not caused by our factory, are actively resolved to enhance the credibility of the company.

Three. The methods of after-sales service:

The quality and quantity of the inspection of the product before the factory is sent to the factory. After shipment, the product is sent to the site to assist the user to count the quantity, to find out the problem in time, to organize the relevant departments to handle the feedback of the users in the factory and to supervise and urge the implementation.

Four. The working standard of after sale service:

1, user feedback has written accounts, log books, letters, calls, feedback, comments and other written materials for file management.

2, handling product quality problems must satisfy customer satisfaction.

3, the views and requirements of the user, do the day to check the problem, the same day to inform the relevant departments of the feedback sheet, put forward the opinions and requirements, important issues immediately report to the supervisor.

Five. The standard of collecting fees for after sale service:

Under the principle of maintaining the interests of the users, after sale service strictly enforces the regulations of the state, and the purpose of the unpaid service is carried out according to the "three package" for the problems caused by the responsibility of our factory.